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Shipping & Returns

Shipping & Returns

 

 

Shipping options

  

  • Registered Air mail shipping service.
  • EXPRESS shipping service.
  • For order over $300, we offer the free DHL/FedEx/EMS shipping(We will choose the most suitable to your country courier), and please note that the PCB services are not applied for the free shipping option.
  • The Registered Air mail shipping is not available for order over 2Kg weight.

 

Shipping Charge

 

  • The shipping costs are calculated during checkout. For an estimate before checkout, you can click "Estimate Shipping" from the Shopping Cart page. It will provide a list of estimates for the shipping methods available to your selected destination.
  • The Air mail is calculated per 10g, starts from 3.18USD including handling and package fee. Single product less than 10g according to 10g calculation, more than 10g is every 10g increase 0.18USD.
  • Actual shipping costs are calculated during checkout. For the Express, you can estimate before checkout, please add the items you intend to order to your cart, and then click "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination.
  • You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.
  • There are some places which are remote for DHL shipping that need extra shipping fees. If it happens to be your address, we will inform you by email about it. Additionally, you can check it by yourself at this pageif you have any doubts.

 

Shipping Time

 

  • We can ship all in-stock orders in 1-3 business days as your payment has cleared.
  • Air mail normally takes 7 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side. If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/reship in the worst case.
  • It normally takes around 3-5 business days for DHL to arrive at its destination. You can track the state of your shipping in DHL’s website, delivery by end of day

 

Attention

 

  • After your payment has cleared, we will preparing your order, and if there is no comment leave in order for the address and we don’t receive the address change notification, we will ship your order according to the shipping address you provided in the account information. Please notify us any address change before your order is marked “Shipped” to avoid parcel loss.
  • All items are Inspected and carefully hand-packed before dispatching.
  • With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.

 

Warranty & Return

 

We guarantees to replace faulty goods within 90 days from the day customers receive it. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.

For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods you got within a week, you can send the items back and get the refund. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Please note that you need to pay for the twice shipment for both delivery and return. Shipping fees will only be refunded if the return is a result of a shipping error on our part. You can advise us by email: order@elecrow.com before send the products back.